PRIVACY POLICY

August 2024

When does this Privacy Policy apply?

This Privacy Policy covers our business in the United States and applies to information we collect when you access or use our websites (such as www.northwoodssoapcompany.com) and mobile applications that link to this policy (collectively, our “Services”), or when you otherwise interact with us, such as at an event, or on our social media. We may also provide different or additional notices of our privacy practices with respect to certain products, Services or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

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We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. 

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What we collect

The types of information we collect depend on the nature of your interactions with us. In this section, we describe the categories of information we collect and the sources of this information.

Information you provide to us

We collect information you provide directly to us, such as:

• contact information, such as your name, billing address, shipping address, telephone number, and email address;

• account information, such as username and password, age range, language preferences, and other demographic information;

• information about your interests and preferences, such as wish lists and marketing preferences;

• information submitted in connection with a product review or survey, such as photos and product feedback; 

• your social media handle and other information you post if you choose to interact with us on social media; and 

If you purchase from us, we work with third-party payment processors to collect and process your payment information.

Information we collect automatically

We automatically collect certain information about your interactions with us or our Services, including:

• Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

• Payment Information: such as method of payment, credit and debit card information, amount paid, and signature.

• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, items placed in your cart and on wish lists, and the page you visited before navigating to our Services.

How we collect your personal information

We collect personal information from you in a variety of ways when you interact with Northwoods Soap Company. Some examples include, but are not limited to, situations when you:

• Create an account on our Services;

• Order, purchase, exchange, return, or cancel an order for any of our products or Services, whether through our Services or in our retail stores;

• Contact us, make an inquiry about any of our products or Services, or otherwise request information or assistance from us;

• Communicate with our customer service representatives;

• Sign up to receive notifications about an online order, including when the order will be delivered;

• Sign up to receive catalogs, newsletters (coming soon), emails and/or SMS messages with information about new and limited edition products, special offers, events, or other news;

• Register and participate in our customer forums or other programs;

• Provide feedback or make other submissions to Northwoods Soap Company;

• Participate in a contest, sweepstake, or other promotion;

• Participate in or respond to a consumer survey or other request for consumer opinions, concerns, or preferences regarding our products and Services;

• Engage with us on social media; or

• Use features of a website that may be offered from time to time and may require such information in order to use the feature (including but not limited to submitting user-generated content as described in the Terms of Use). 

• Use certain features or interactive areas of our Services, such as forums, where you can submit user-generated content.

How we use your personal information

Northwoods Soap Company uses your personal information to provide the products and Services you request (including to confirm, process and track orders and order status, shipping, payment, etc.), develop, maintain, and improve our products and Services, manage our relationship with you, verify your identity and address, carry on our business operations, and as may otherwise be required or permitted by law or described in this Privacy Policy. We also use the information we collect to:

• conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with Northwoods Soap Company, including tradeshows or through our websites, and communicate with you about those transactions;

• develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information; 

• administer your account;

• send you technical notices, security alerts, support messages, and other transactional or relationship messages;

• contact you and respond to any requests or other communications from you, including claims or requests for customer service;

• provide you with newsletters, catalogs, emails and/or SMS messages about products, special offers, events, or other news and information we think may interest you (for more information regarding how to opt out of these communications at any time, please see the Communications Preferences section below);

• conduct and administer surveys and contests, sweepstakes, and other promotions;

• target advertisements to you on third-party platforms, websites, and apps;

• monitor trends, perform data analysis, and help us improve and customize our product and service offerings and customers’ experience;

• troubleshoot problems with the Services;

• enforce our Terms of Use and protect the security and integrity of our Services and our business, including to detect and protect against error, theft, fraud, and other illegal activity, administer our loss prevention program, and protect the rights and property of Northwoods Soap Company and others; 

• to troubleshoot problems with the websites; 

• to process and respond to applications for employment; and 

• comply with our legal and financial obligations.

From time to time we may supplement the information you give us with information from other sources, such as information validating your address or other information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service. 

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How we disclose your personal information

We disclose personal information about you in the following circumstances:

Product reviews and content

If you provide a product review or otherwise post content on our Services, the public will be able to see this information.

Consent

We disclose personal information where we have your consent or where you can direct us to do so.  By using this Site, you acknowledge and accept this Privacy Policy and consent to the collection, use and disclosure of your data and User Generated Content in accordance with all of the terms in this Privacy Policy and the Terms of Use.

Your privacy choices

Updating your account information

You can review and modify your online account information at any time.  

Communications preferences

In certain circumstances, we may send you email or SMS communications. For example, when you sign up or are subscribed to receive our e-newsletter (coming soon), you may receive email or SMS marketing communications about our products, Services, special offers, events, new website features, changes to this Privacy Policy or other terms and conditions, changes to any of our programs in which you might be enrolled, or other news. Similarly, when you sign up or are subscribed to receive notifications about an online purchase, we may send you email or SMS communications about the status of your purchase, including when the purchase will be ready for pickup in-store.

You may opt out of receiving promotional emails from Northwoods Soap Company by following the instructions in those communications, by clicking on the “unsubscribe” link in any email marketing communication.  You may also opt out of receiving text messaging/SMS communications by replying to the SMS communication with the word “STOP”. Please allow up to ten (10) days for your “unsubscribe” request to be processed. Even if you opt out of receiving email marketing or SMS communications from us, we may still contact you by email for transactional or account-related purposes like confirming or following up on a purchase, order or service request, responding to customer service inquiries, or notifying you of product recall information. 

Mobile push notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Retention

Northwoods Soap Company will retain personal information for as long as necessary for the purposes identified, or as otherwise required or permitted by law. Northwoods Soap Company has retention standards to satisfy legal requirements, including to destroy, erase, or render anonymous personal information that is no longer required for the purposes identified or as otherwise required by law.

Security

Northwoods Soap Company takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information. 

Unfortunately, despite these efforts, no security measures are perfect and hackers and other malicious actors may attempt to intercept or access the personal information described in this Privacy Policy. If you have any reason to believe that your account, transaction or information is no longer secure, please contact us using the contact information in the section. In the wrong hands, your personal information could be used to commit identity theft, steal from you, or cause you other harm. It may also reveal information about your spending habits and other sensitive personal attributes. 

Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through a website or by email may be intercepted by others. 

If you create an account on a website, you will need to set a password to access your online account. We strongly recommend that you set a strong password including a combination of letters (including a mix of upper and lower case), numbers and special characters, and do not disclose your password to anyone. Lush will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages). 

You should also be aware that certain aspects of the websites are not confidential and are available for public viewing. For example, any submissions that you post to any publicly available online forum or blogs or other publicly available features of the websites are not confidential and may be viewed by other users of the websites. By making personal information publicly available where the websites allow you to do so, you consent to such publication by Northwoods Soap Company or its service providers. 

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.  

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